Peerless

Peerless

The Challenge :

Peerless Fence Group, a renowned provider of fencing solutions, faced the challenge of managing a significant volume of after-hours calls. The manual process of answering calls, capturing customer information, and scheduling appointments was time-consuming and inefficient. This led to missed opportunities, delayed responses, and a potential negative impact on customer satisfaction.

The Results :

Increased Lead Generation: The AI Voice tool generated 46 new opportunities, demonstrating its effectiveness in capturing potential customers.

Boosted Sales: The solution directly contributed to 27 closed deals, totaling $73,155 in sales.

Enhanced Efficiency: By automating routine tasks, the AI Voice tool freed up valuable time for the sales team to focus on strategic initiatives.

Improved Customer Experience: The AI Voice system provided consistent and timely responses to after-hours inquiries, ensuring a positive customer experience.

What Peerless Fence & Supply Says

“We started with Free2Grow in August and their AI Voice tool has become our go-to solution for after-hours coverage. They built a custom Salesforce integration and have worked closely with our team to ensure proper scripting and call workflows. They’ve also gotten results. Highly recommend Free2Grow!”

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Frequently asked questions

What is Free2Grow AI Voice Calling?
Free2Grow is an AI-powered voice answering solution designed to automate and streamline your business communications. Handle incoming calls, intelligently adapt to every call scenario, create leads and schedule appointments automatically into your CRM, and provide best-in-class customer service with Free2Grow.
How does Free2Grow work?
Free2Grow has been delivering premium customer service solutions within home services since 2019. Our mission is to provide best-in-class CSRs using cutting edge AI Voice technology.
Can I customize the AI Voice assistant?
Yes! Our AI Voice assistant is highly customizable.  You can build a script, inbound workflows, and a tailored voice.  Our ability to integrate with home service CRM’s makes customization even more productive for your business.
Is Free2Grow easy to set-up?
Yes! Our onboarding process is led by experienced Customer Service Representatives with home service and CRM experience.  They will walk you through the onboarding process which typically takes 1-2 weeks.
Can Free2Grow handle complex customer inquiries?
Yes! Our AI Voice tool will handle complex customer inquiries and can even route calls to dedicated staff as needed. The knowledge of our AI system also automatically improves over time for your business.