About Us
Revolutionizing Business Communications
Free2Grow is a cutting-edge AI-powered voice answering solution designed to streamline and elevate your business communications.
Wanna hear our story?
Free2Grow has been focused on supporting the home service owner-operator since 2019. Over the past 5 years, we've been providing customer service solutions, booking and scheduling calls, mastering CRM's and building the best possible AI Voice platform for the home service industry.
Meet our Leadership team!
Charlie, co-founder of Free2Grow, brings a wealth of experience from both military service and entrepreneurship. A West Point graduate, Charlie served in the US Army from 2006-2011, including roles in the 82nd Airborne Division and 3rd Ranger Battalion. Following his military career, he successfully owned and operated a multi-state home service business, which he sold in 2019. That same year, Charlie co-founded Free2Grow, applying his unique blend of military discipline, academic knowledge, and business acumen to drive the company’s growth and success.
Charlie Felker
CEO & Business Development
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Nate, Co-Founder and Chief Sales Officer of Free2Grow, is an experienced sales leader in the information technology and services industry. Holding a BS in Business Administration from the University of Tulsa, Nate has honed his skills in sales, partner management, CRM, and strategic partnerships. He has held sales leadership roles at multiple technology companies, guiding them to successful exits. Nate’s expertise in building and managing high-performing sales teams, along with his strategic approach to partnerships, has been instrumental in driving growth. In 2019, he co-founded Free2Grow, where he continues to apply his wealth of industry knowledge and experience as the company’s Chief Sales Officer.
Nathan Keller
Chief Sales Officer
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Jerry Y, Co-Founder and Chief Technology Officer of Free2Grow, began his career in AI product development after attending the University of Pennsylvania to study computer science. Despite leaving UPenn after his freshman year, Jerry gained valuable experience as a software engineer at Bloomberg LP and at Morgan Stanley. Afterward, he decided to venture out on his own in the AI space, where he co-founded Free2Grow. In his role as CTO, Jerry leverages his deep understanding of AI and software engineering to drive the company’s technological innovation and growth, including the development of Free2Grow’s AI Voice product.
Jerry Ye
Chief Technology Officer
Jerry O. is Head of Operations at Free2Grow, leading the customer success team. A UC Berkeley graduate in Molecular Environmental Biology, he has built his career at tech startups, focusing on customer success, account management, and operations. Describing himself as a “biologist turned CSM,” Jerry combines technical expertise and analytics with a collaborative, customer-focused approach. He translates complex technical concepts into clear, actionable insights and drives operational excellence to help clients succeed.
Jerry Ouyang
Head of Operations
Erin is Senior Director of Marketing at Free2Grow, a growth-oriented leader with 15+ years of experience accelerating revenue for B2B SaaS companies. She holds a BS in Marketing from the University of Tennessee and oversees Free2Grow’s marketing and partnership initiatives. Previously, Erin built and optimized high-performing marketing teams at both tech startups and large enterprises. She leverages data and analytics to identify where to pivot or double down, focusing efforts that drive measurable growth and strengthen partnerships.
Erin coate
Senior Director, Marketing
Frequently asked questions
What is Free2Grow?
Free2Grow is an AI-powered voice answering solution built for the home services industry. It is designed to automate and streamline your business communications., handle incoming calls, intelligently adapt to every call scenario, create leads, and schedule appointments automatically into your CRM, all while providing best-in-class customer service.
How does Free2Grow work?
Free2Grow can be used as overflow, after-hours, or weekend phone support. You can select from a variety of voices, both male and female, and train through scripting and triggers to become an integral part of your team. When you sign up with Free2Grow, you are assigned an onboarding specialist and a dedicated customer success manager to help you build out your tool and integrate it with your CRM.
What CRM's does Free2Grow integrate with?
Free2Grow fully integrates with ServiceTitan, FieldPulse, and Housecall Pro. We are constantly working on new integrations and plan to integrate with more soon. We can also sync to a Google Calendar ifu don't use one of the three CRM's we integrate with today.
Can I customize the AI Voice assistant?
Yes! Our AI Voice assistant is highly customizable. You can build a script, inbound workflows, and a tailored voice. If you hear a call that you want to change some things that were said, you can go to the backend and use the Train the AI option and put in exactly what should have happened in the call. Our ability to integrate with home service CRM’s makes customization even more productive for your business.
Can Free2Grow handle complex customer inquiries?
Yes! Our AI Voice tool will handle complex customer inquiries and can even route calls to dedicated staff as needed. We work with you to script your calls, and set up triggers exactly how you would have a live person The knowledge of our AI system also automatically improves over time for your business.
What does onboarding look like for Free2Grow?
Our experienced customer success managers lead our onboarding process. They will work with you to build out your scripting and set up triggers for escalations and emergency calls. Your dedicated customer success manager will also help you get your AI-Voice integrated with your CRM. Our onboarding process typically takes 1-2 weeks. It doesn't stop there. Your CSM is assigned to your account as long as you are a customer and is available for any questions or help you may need.
What is the cost of Free2Grow?
We offer a month-to-month subscription for a flat rate based on the number of technicians you have. This includes unlimited calls and minutes, as well as spam filtering. For specific pricing, you will need to talk with one of our sales reps.